Agware Solutions for Agribusiness
Product SupportThis section of our Agware Web site is designed to enhance the support services we provide to our customers. The resources provided will help you obtain technical information to resolve problems, find out what's new, and obtain documentation. Currently, we provide product fixes and upgrades through remote Internet access. At Franwell we support our products in several ways.
Online and Printed Manuals
A printed user's guide is available to licensed Agware and FarmJournal users, in addition to the online help system included with your Franwell software as a menu option. Additionally, quick tips and context sensitive help are an integral part of your online help system. For Agware users, there are "How to" sections that cover the varied actions representative of your produce operation, and the online help appendix includes a detailed Financial Accounting manual.
We strongly encourage clients to use the Help that is provided prior to calling for support. As a first resort, use the search or index functionality to locate the answers you seek. If you would like to order supplementary guides, please call or send an e-mail to "customerservice" at Franwell.com.
FAQs
If you are new to Agware, please check our FAQs to see if your questions are covered here. The questions and answers are informative to someone considering new produce specific software.
Demos and Training
Another way to find out how Agware works is to schedule an online demo. It's hard to believe that a software program can do as much as Agware does without seeing it in action. Our online meeting center can also be used for training sessions. Contact Franwell to arrange special training online or in person, your facilities or ours.
Additionally, we offer group training sessions at your facility or ours. We have found that the majority of our "support" calls are not based on problems with Agware, but are training issues. That is, unfamiliarity with the features and functionality of Agware, creates difficulties for some new users, or those who only use the software seasonally.
Contact a Customer Service Representative
For general product inquiries, including how to use your software, or for questions regarding your account, please call (863) 583-0228 and the menu will guide your selection to the appropiate extension. If your need is not time-critical you may prefer to send e-mail to "customerservice" at Franwell.com. Also, you may visit our Contact page for more options.
If your questions are non-technical in nature, any of our representatives will assist you when you call. If we don't have the answer you need right away, we'll find a solution as soon as possible and call you back, or connect you with someone who can answer your questions or resolve the difficulty.
If these available measures do not resolve an Agware product issue for you, for additional help, please click Tech Support. If you have any suggestions on how we might improve any of our support options, please send an e-mail to "customerservice" at Franwell.com.
about Franwell | our products | our service | our support | resources | contact us
© 2002-2005 Franwell, Inc. All rights reserved.