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Licensing and Support Maintenance
1. How is licensing figured, since company size of Agware users varies? Our licensing is on a concurrent user basis. We quote for each operation based on the total number of users.
2. What is the basis of software license renewal? The License Maintenance fee is included with the concurrent user fee, which also includes all updates and upgrades at no additional cost.
3. Are there different levels of maintenance and support? There is one level of support. Call, fax, or e-mail your questions 24/7.
1. Is it necessary to operate Agware in a Windows environment? Yes.
2. Is a particular Internet browser recommended? Yes. The use of I.E. 4.0, or higher, for your browser is requisite for use of Agware along with features designed for Internet connectivity. (You don't have to have Internet access if you do not want to use the automatic functions that are Internet related.)
3. In what programming language is your software written? Microsoft®
Visual Basic 6.4. What database engine does Agware utilize? Currently our software utilizes the Microsoft® SQL Server 7 database engine, which interfaces with MS office.
5. Can Agware handle bar-code printing? Yes, our software prints
barcodes on paper tags using laser printers. We are a software development partner with Symbol Technologies, the leader in scanning equipment.6. How feasible is a transition from Agware in a LAN environment to Agware™ deployment as a Web application? By design, Agware's three-tiered structure separates the user interface, business transactions, and data services in a way that easily lends itself to deployment on a LAN or a WAN.
Accounting Questions, Financial Transactions and other Back Office Functions
1. How are billing cycles, or periods, established in Agware? The user defines his regular cycles. There are no preset periods. (Please read our General Ledger document, in the Agware Back Office Products section of our Web site, for more details.) You can choose whether to lock transactions or not.
2. Do you have hard closes for each month, or can you make billing/receiving changes after a month ends? Yes, you can make modifications after an invoice has been processed. There is no hard close for months or periods, but there is an annual hard close. "Soft closes" are possible throughout the fiscal year, however, at any given point(s) in time you can select a system-wide through date for locked transactions. (Since reports may be printed at any time, closes do not affect report functions.) Also, our software allows the sales console to tell the back office when to invoice. As for rebilling, this can be done at any time after delivery and before you close out the year.
3. Are your aging report ranges fixed or user-defined? Our A/P and A/R aging range is user-defined.
4. How does Agware handle the unknown factors of grower accounting? Our Software allows for accurate and detailed accounting covering all aspects of a charge to growers and for the product that is sold for them. System generated estimations are automatically recalculated at the time a cost is associated with a product. All grower accounting will automatically follow invoice changes. (Please read our Grower Accounting document in the Products section of our Web site for more details.)
5. How does Agware keep up with changes from invoices to vouchers, orders to shipments, etc.? Our software keeps track by Status of open, ready to load, shipped, ready to invoice, invoiced and payment received.
6. Is cost accounting included in your financial (Back Office) module? Cost accounting interfaces with payrolll.
7. Does Agware provide for magnetic media reporting? Yes. Magnetic media is available with Payroll for W 2 reporting only.
8. How are transactions sorted and located? You can retrieve transactions by account, date, location, card ID, sku number and reference number.
1. Does Agware software support multiple companies? Yes. Our software supports multiple companies as separate databases or as related businesses on one database. How you choose to set up your companies determines whether you need more than one database.
2. Does Agware support multiple locations with a single database? Yes, you can keep track of inventory at several different warehouses and monitor all transactions from one office. And multiple company locations are supported within the framework of a single database. Every transaction is coded with a location that you set in the Card File which can also be set for different ranches, fields, or whatever you want to use.
1. Are all the reports in Agware pre-formatted or can they be modified to user-defined specifications? You are not limited to Agware formatted reports, you can export your data to Microsoft® Excel and Access, as well as Word (if Word has a SQL Table link, as the most recent versions do). In addition to this, analysis type reports generate data from user-defined parameters.
2. Is it possible for an associated grower to have access to part of your Agware system, yet not access the entire data base? Yes. Actually, you could plan for any individual or business entity to have access to as little or much of your database as you desire; however, this would affect your licensing depending upon how the grower (or any other associate) accesses and uses your system. Specifically, you could isolate a grower's data so that access to your entire database is not given. (Please read about User Security in the System Manager section of our Agware product documents for more information.)
You may have an excellent question that we haven't answered. If so, please call us (800) 639-1615 Ext. 3. Keeping you well informed is one of our goals.